Refund policy

Last updated: October 8, 2026

Return window and eligibility

You may request a return within 30 days after delivery. To be eligible, an item must be unused, unworn, unwashed, and in the condition received, with original packaging, tags, accessories, manuals, and proof of purchase.

For hygiene, safety, or legal reasons, personalized or made-to-order goods, gift cards, downloadable or digital goods, opened personal-care items, perishable goods, and items marked final sale are not returnable unless defective, damaged, or incorrectly supplied, or unless applicable law provides otherwise.

How to request a return

Email support@dacouse.com with your order number, the item you wish to return, and the reason. Do not send an item back until you receive return authorization and the correct return address. Returns sent without authorization or to another address may be delayed or refused.

Costs and shipping

For a change-of-mind return, the customer is responsible for return shipping and for using a trackable service. Original shipping charges are not refundable. If we verify that an item was damaged, defective, missing, or incorrectly supplied, Dacouse will provide an appropriate remedy and bear reasonable return costs where a return is required.

Customers remain responsible for parcels refused without prior authorization and for additional costs caused by an incorrect or incomplete address, to the extent permitted by law.

Damaged, incorrect, or missing items

Contact us promptly after delivery and include clear photos of the item, shipping label, and outer packaging. Keep all packaging until the review is complete. We may request additional information reasonably needed to verify the issue.

Inspection, refunds, and exchanges

We will notify you after an authorized return is received and inspected. If approved, the refund is issued to the original payment method. Your bank or payment provider may need additional time to post it. We may reduce or refuse a refund where returned goods show use, damage, missing parts, or other loss in value not caused by reasonable inspection or a product fault, as permitted by applicable law.

Direct exchanges depend on availability. The quickest option may be to return the eligible item and place a new order after the return is approved.

Cancellations and address changes

Contact us as soon as possible before dispatch. We will make a reasonable effort to help, but cannot guarantee a cancellation or address change after processing or fulfillment has begun. This policy does not limit any non-waivable consumer rights.