Last updated: October 8, 2026
Processing and transit
The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days.
Business days exclude Saturdays, Sundays, and public holidays applicable to the relevant processing or delivery location. Delivery estimates are not guarantees and begin after payment confirmation. High-volume periods, address checks, customs review, carrier disruption, severe weather, or other events outside our reasonable control may cause delay.
Tracking and split shipments
When tracking is available, a shipping notice is sent after dispatch. Tracking may take time to update after the label is created. Items in one order may ship separately and arrive on different dates without an additional product charge.
Addresses and delivery
Customers must provide a complete and accurate delivery address. Email support@dacouse.com immediately if a correction is needed. We will try to assist before dispatch but cannot guarantee changes after fulfillment begins. Re-delivery, return-to-sender, or replacement costs caused by an incorrect address, refusal, or failure to collect may be charged to the customer where permitted by law.
Customs, duties, and remote areas
International orders may be reviewed by customs. Unless checkout clearly states that duties and taxes are included, the recipient is responsible for import duties, taxes, brokerage fees, and other destination charges. Customs processes and remote-area services can extend delivery time.
Lost, damaged, or undelivered parcels
If tracking does not update for an unusual period, a parcel is marked delivered but cannot be located, or the parcel arrives damaged, contact us at support@dacouse.com with your order number and relevant photos or tracking details. We will review the case with the carrier and arrange an appropriate remedy when the claim is verified.