FAQs

Shopping and accounts

Do I need an account to place an order?

No. You may check out as a guest when that option is available. An account can make it easier to review eligible order information.

Which payment methods can I use?

The payment methods currently available to you are shown at checkout. Availability can depend on your location, device, currency, and the payment services enabled for the store.

Is payment information secure?

Payments are processed through Shopify and the payment provider selected at checkout. Dacouse does not receive your full card number.

Which currency will I be charged in?

The storefront or checkout shows the applicable currency. Your bank or card issuer may apply its own exchange rate or fees when conversion is required.

Orders and delivery

How should I enter my delivery address?

Use a complete address, including apartment or unit number, city, region, postal code, country, and a reachable phone number where requested. Customers are responsible for checking these details before submitting an order.

Can I change my address or cancel an order?

Email support@dacouse.com as soon as possible. We will try to help before processing or dispatch, but changes or cancellation cannot be guaranteed once fulfillment has begun.

How long does delivery take?

The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. Weekends and public holidays are not business days.

How do I track my order?

When tracking is available, it is sent after dispatch. Tracking events can take time to appear in the carrier system, and an order may arrive in more than one parcel.

What if an item is missing, damaged, or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate remedy where the claim is verified.

Returns and support

Can I return an item?

Eligible items may be requested for return within 30 days after delivery. Items must be unused, unworn, and in their original condition and packaging. See our Return & Refund Policy for exclusions and instructions.

When will I receive a refund?

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional time to post the credit.